1. Overview

At BilkBathtub.com, we strive to provide premium quality Jacuzzi bathtubs, spa bathtubs, and other luxury bathroom products. Your satisfaction is our top priority. This Refund & Returns Policy outlines the conditions under which you can request a refund, replacement, or return.

2. Eligibility for Returns

You can request a return or replacement if:

  1. The product is damaged during delivery.

  2. The product received is defective or not functioning properly.

  3. The wrong product or model was delivered.

Note: Customized products or bathtubs made to specific measurements are non-returnable, except in case of damage or manufacturing defect.

3. Return Process

  1. Contact our customer support within 7 days of receiving the product:

    • Phone:  +91. 925-9800-172, +91, 925-9800-172

    • Email: bilkbathtub@gmail.com

  2. Share order details, photos of damage/defect, and reason for return.

  3. Our team will review your request and provide instructions for the return or replacement.

4. Refund Policy

  • Refunds will be processed only after the product is inspected and approved.

  • Refunds will be issued via the original payment method for advance payments.

  • COD orders: Refunds will be processed as bank transfer or UPI.

  • Refund processing may take 7–10 business days after product receipt.

5. Replacement Policy

  • Damaged or defective products will be replaced free of cost.

  • Replacement will be arranged within 15–20 business days, depending on product availability.

6. Shipping & Handling

  • Products must be returned in their original packaging.

  • Shipping charges for returns due to buyer’s change of mind are non-refundable.

  • For defective/damaged products, return shipping will be covered by BilkBathtub.com.

7. Contact Support

For any questions regarding refunds or returns, please contact us:

  • Phone:  +91. 925-9800-172, +91, 925-9800-172

  • Email: bilkbathtub@gmail.com

  • WhatsApp: +91. 925-9800-172